PLEASE NOTE: An institution of higher education’s Board of Trustees is responsible for establishing and enforcing the policies necessary for the management of the institution under its authority. Therefore, in accordance with Massachusetts Board of Higher Education policy and regulations, upon receipt of a complaint/inquiry concerning an institution, Board staff will refer the complaint/inquiry to the institution for clarification and response. The Board of Higher Education attempts to provide an avenue for informal resolution of matters concerning institutions and cannot require an institution to take any specific action in a matter. The Board cannot provide you with legal advice.
To initiate a complaint about a college or university operating in Massachusetts, a student must complete and submit the complaint form below, or download a copy of the form ( ) to complete and return via mail or fax. If you have any questions regarding completing a form or on the status of a submitted complaint/inquiry, please contact the Department of Higher Education’s legal office at (617) 994-6963.
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